7 July 2016
Tech professionals love their acronyms, and FCR—First Call Resolution in customer service industries and contact centers is no different. Lately, it seems every vertical industry has its vocabulary; with an acronym for every ideology, methodology, principle, and strategy. Most of these terms have been discussed to death—to the extent …
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The need for modernization among IT departments is a trend that is becoming increasingly relevant as IT departments are constantly faced with generational shifts in technology. The pressures of modern business require that IT departments close the gap between yesterday’s IT implementations and tomorrow’s demands. Organizations that …
Read more7 July 2016
Each year at Enterprise Connect, a mock Request for Proposal (RFP) session is held. The mock RFP is a simulation of the requests that enterprises and government agencies put out when looking for a new unified communications solution. The session, led by independent consultant David Stein, Principal at Stein Consulting Group, assesses telephony …
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The productivity benefits of Unified Communications (UC) continue to be recognized as it moves into mainstream adoption. As organizations consider how best to deploy, there are a number of factors to consider. This post focuses on the top reasons to consider Unified Communications as a Service (UCaaS). UCaaS capabilities, also known as hosted or …
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In today’s flexible and fast-moving business environment, employees are never in one place for very long. Workers can be just about anywhere: at the office, between appointments, on business travel or working from home. Because of that mobility, they need a mobile device that enables them to conduct business regardless of location with …
Read more7 July 2016
With all the negative reporting around economic recoveries, it’s always nice to hear a little good news. Each year, hoteliers around the world see larger chunks of money spent on travel. In 2013, Americans spent 887.9 billion dollars on travel alone, with about 19% of that total going directly to lodging. All of the money pouring into the …
Read more7 July 2016
Now is the time to scrutinize new technologies, business strategies, and capabilities. How will they fit your enterprise? Will they live up to the hype? WebRTC is an emerging open source project that aims to enable the web with real-time communications capabilities—giving users the ability to conduct peer-to-peer voice and video …
Read more7 July 2016
Mobile devices are completely ingrained in our daily lives. They entertain, remind, socialize, and manage us. They are our personal authentication key to the world around us. They are an extension of ourselves. Handheld mobile devices are just extremely personal, more so than any other device we interact with during the day. When asked, most …
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