7 July 2016
Cloud security is a hot discussion topic these days. Security is one of the main reasons that many business leaders have been slow to adapt to the cloud. Keeping data on premises makes business and IT leaders feel more secure. But lately there seems to be a shift—the cloud tipping point has arrived, and more companies are moving to the …
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Choosing a cloud and SaaS vendor can be tricky for SMBs with small IT organizations and larger corporations looking to lower operating costs. There are many benefits to choosing cloud or SaaS over on-premises but the route to those benefits is not always risk-free. Difficulty vetting cloud or SaaS vendors is a common problem in …
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It’s estimated that telecommuters will total 3.9 million people by 2016.The question remains though—can work-from-home teams collaborate effectively with the help of technology? telecommuting change in a memo, saying, "To become the absolute best place to work, communication and collaboration will be important, so we need to be …
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Our unified communications (UC) customers have always said that NEC provides highly reliable communications solutions designed to support their unique businesses, and industry analysts have also agreed. Recently, Nemertes Research surveyed 500 IT decision-makers to determine how they rate their technology vendors. The survey asked 20 key …
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Tech professionals love their acronyms, and FCR—First Call Resolution in customer service industries and contact centers is no different. Lately, it seems every vertical industry has its vocabulary; with an acronym for every ideology, methodology, principle, and strategy. Most of these terms have been discussed to death—to the extent …
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Mobile devices are completely ingrained in our daily lives. They entertain, remind, socialize, and manage us. They are our personal authentication key to the world around us. They are an extension of ourselves. Handheld mobile devices are just extremely personal, more so than any other device we interact with during the day. When asked, most …
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With all the negative reporting around economic recoveries, it’s always nice to hear a little good news. Each year, hoteliers around the world see larger chunks of money spent on travel. In 2013, Americans spent 887.9 billion dollars on travel alone, with about 19% of that total going directly to lodging. All of the money pouring into the …
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Now is the time to scrutinize new technologies, business strategies, and capabilities. How will they fit your enterprise? Will they live up to the hype? WebRTC is an emerging open source project that aims to enable the web with real-time communications capabilities—giving users the ability to conduct peer-to-peer voice and video …
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